Privacy Policy

This Privacy Policy outlines the privacy practices of LoonaLabs ("we", "us" or "our") and how we handle personal information collected through our digital platforms linked to this Privacy Policy (the "Service"), as well as through social media, marketing activities, and other means described herein.

LoonaLabs may provide specific privacy notices to individuals and/or companies for particular products or services that we offer at the time of collecting personal information. These notices will supplement this Privacy Policy.

Personal information we collect

Personal information you may provide to Loonalabs through the Service or otherwise includes:

• Contact details, such as your first and last name, email address, postal address, job title and company name, and phone number.
• Personal information, such as the username and password you create to access your Loonalabs account, date of birth, preferences, and any additional details you provide in your account profile.
• Communications between you and Loonalabs, including any interactions through the Service, social media, or other channels. This includes when you contact us with questions, feedback, or any other reason.
• Transactional data refers to information necessary for processing your orders via the Loonalabs platform. This includes payment details, order numbers, and purchase history.
• Marketing information about your preferences for receiving Loonalabs communications and how you interact with them.
• User-Generated Content: This refers to any content, such as photos, images, videos, presentations, or other materials that you create, share, or make available on the Loonalabs platform. This also includes any associated data related to this content.

Third-Party Platforms and Social Networks: If you choose to access Loonalabs using a third-party platform or social media account, or link your account on a third-party platform or network to your Loonalabs account, we may collect information from that platform or network. This information could include your username, user ID, profile picture, and network affiliations (like school or workplace). You might also choose to share additional details with us through the third-party platform or network, such as your contact list or email address.

Automatic Data Collection. Loonalabs, our service providers, and our business partners may automatically collect information about you, your device, and your interactions with our services. This information might include:

• Device Information: Details about your computer or mobile device, such as its operating system, make, model, browser, screen resolution, hardware specifications, IP address, unique device identifiers, language settings, mobile carrier, network information (e.g., Wi-Fi, 4G, 5G), and general location (city, state, or region).
• Online Activity: Records of the pages or screens you view, how long you spend on them, your website referral source, your navigation paths, your interactions within our services, access times and duration, and whether you open our marketing emails or click on links within them.

Information About Others: If you choose to refer friends or contacts to Loonalabs, you must have their explicit consent to share their personal information with us.

Cookies and similar technologies

What are cookies?

Cookies are small data files stored on your computer or mobile device when you visit a website. Loonalabs uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them) to enhance your experience on our website and/or platform.

Cookies We Use

LoonaLabs uses cookies for the purposes outlined below.

Types of Cookies

• Essential Cookies: These cookies are crucial for providing the services available on our website and allowing you to use its features. Without these cookies, our website cannot function properly.
• Functionality Cookies: These cookies help our website remember your preferences (like language selection) to enhance your experience and avoid the need for repeated selections.
• Analytics and Performance Cookies: We use these cookies to gather information about website traffic. This data helps us improve our website’s performance, understand our audience, and enhance your overall experience.

You can control how Loonalabs uses cookies on our website through your browser settings. Most browsers (like Chrome, Firefox, Safari, and Edge) allow you to manage cookies in various ways, including:

• Deleting existing cookies: This removes any cookies already stored on your device from Loonalabs and other websites.
• Blocking all cookies: This prevents your browser from accepting any cookies, including those from Loonalabs.
• Blocking third-party cookies: This allows your browser to accept cookies from Loonalabs but blocks cookies from other companies (advertisers, analytics providers, etc.) that may be placed on our website.

Finding your browser's cookie settings:

Instructions on how to manage cookies typically reside within your browser's settings menu, often under labels like "Privacy," "Security," or "Preferences." You can usually find specific guidance in your browser's help section or by searching online for "[Your Browser Name] + Manage Cookies."

How Loonalabs Shares Your Personal Information

In accordance with this Privacy Policy, we may share your personal information with the following parties:

Affiliates: Our parent company, subsidiaries, and any affiliated businesses for purposes consistent with this Privacy Policy.

Service Providers: Third-party companies that provide services on our behalf to help us operate Loonalabs and the Service (such as data hosting, information technology, customer support, email delivery, marketing, and website analytics).

Third-Party Platforms and Social Media Networks: If you have enabled features that connect Loonalabs to a third-party platform or social media network (such as by logging in to the Service using your account with the third-party, or otherwise linking your account with the Service to a third party's services), we may disclose the personal information that you authorised us to share. It's important to note that we do not control how these third parties use your personal information.

Professional Advisors: We may share your information with professional advisors, such as lawyers, auditors, bankers, and insurers, when necessary for the services they provide to Loonalabs.

Public Authorities: We may disclose your personal information to law enforcement, government authorities, or private parties as we believe in good faith is necessary or appropriate for compliance with the law, to protect our rights and property, or for the safety of ourselves or others.

Business Transfers: In the event of a business transaction (such as a merger, acquisition, or sale of assets), your personal information may be transferred to the new business owner(s).

Other Users and the Public: Your profile information and other user-generated content (except for private messages) may be visible to other users of the Service and the public. For example, other users or the public may be able to access your information if you choose to make your profile or other personal information publicly available through the Service. This information can be seen, collected, and used by others, including being cached, copied, stored, or screen captured by others (e.g., search engines). Loonalabs is not responsible for any such use of your information by others.

Your Choices for Your Information

Loonalabs respects your privacy and provides you with control over your personal information. Here's what you can do:

1. Access or Update Your Information

If you have a Loonalabs account, you can access and update certain information by logging in. This includes details like your name, email address, and preferences.

2. Opt-Out of Marketing Communications

We understand you might not always want to receive marketing emails. You can opt-out by following the unsubscribe instructions at the bottom of any marketing email we send. Alternatively, you can contact us directly.

Please note: Opting out of marketing emails won't stop you from receiving important service-related notifications and updates.

3. Manage Cookies

Most web browsers allow you to control cookies. These are small files stored on your device that remember certain things about your visit (like login details).

Here's how to manage cookies:

• Follow the instructions in your browser settings.
• Most browsers accept cookies by default.
• Disabling cookies might prevent the Loonalabs service from working properly.

4. Do Not Track Signals

Some browsers send "Do Not Track" signals to websites they visit. Currently, Loonalabs doesn't respond to these signals. To learn more about Do Not Track, visit http://www.allaboutdnt.com.

5. Declining Information Sharing

Loonalabs requires certain information to provide specific services. If you choose not to share mandatory information, we might be unable to offer those services.

6. Third-Party Platforms

If you connect your Loonalabs account with a social media or other third-party platform, you can use your settings on that platform to control the information shared with us.

Important Note: Revoking access from a third-party platform only affects future information sharing. It doesn't apply to data we already received from them.

Other Sites and Services

The Loonalabs Service may contain links to other websites and online services operated by third parties. Additionally, our content might be integrated into web pages or other online services not associated with us. These links and integrations do not imply endorsement or affiliation with any third party by Loonalabs. We have no control over third-party websites or online services and are not responsible for their actions. We recommend reviewing the privacy policies of other websites, mobile applications, and online services you use.

Security

The security of your personal information is a priority for Loonalabs. We implement various organisational, technical, and physical measures to safeguard your personal information, both during transmission and storage. Access to your personal information is restricted to authorised employees with a legitimate business need, who are subject to confidentiality obligations. While we strive to protect your information, internet and information technology security risks are inherent. Therefore, we cannot guarantee absolute security.

We have established procedures to address actual or suspected data breaches. In the event of a breach, we will cooperate with relevant regulators. Under certain circumstances, we may notify you if your personal information is compromised.

Data Handling

Loonalabs is based in Australia. We may use service providers located within or outside of Australia. Your personal information might be transferred to countries with varying privacy laws. We adhere to Australian privacy laws and take steps to protect your data.

Children

The Loonalabs Service is not designed for children under 18. If we discover that we have collected personal information from a child under 18 without parental consent (as required by law), we will delete it. Parents and guardians with concerns should contact us.

Changes to this Privacy Policy

Loonalabs reserves the right to amend this Privacy Policy at any time. If we make substantial changes to this Privacy Policy, we will inform you by updating the effective date of this Privacy Policy and publishing it on the Service. If mandated by Australian law, we will also provide notice of changes through a method we believe is reasonably likely to reach you, such as via email or another means within the Service. Any modifications to this Privacy Policy will take effect upon our posting of the revised version (or as otherwise specified at the time of posting). Continuing to use the Service after the effective date of any amended Privacy Policy signifies your agreement to the revised Privacy Policy.